Create a Rule-Only Template take the pressure off your teams and let eDesk automatically handle the commonly-asked questions from your customers. This…
Check out these example uses for Rule-Only templates, and adapt them to your business needs. This help file will guide you through how to…
Create a Rule-Only template to auto-respond to messages based on their content. How useful! This help file will guide you through how to…
It's important to reply to customers using Templates in eDesk to provide the fastest and most professional customer support!
In this video, we will talk about the Manual Usage Templates in eDesk, which helps agents save time and deliver an excellent customer experience.
Creating ready-to-go templates to help your teams deliver expert customer support in record time! This help file will review the possible…
Create a Rule-Only template to take care of those commonly-asked questions from your customers This help file will guide you through how to…
Replying to your customers using powerful Templates will help your teams deliver expert customer support in record time!
In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
Create a Manual Usage Template to help your team respond to customers quickly. This help file will guide you through creating these ready-to-go…
In this video, we will talk about the Templates in eDesk and how you can use them to reply quicker to customers!
Out of Office templates (OOO) are a type of auto-responder that instruct eDesk to reply automatically to messages that arrive during one-off…
Auto-replies are automated responses that are sent when your team is unavailable - perfect for evenings, weekends or high-volume periods. Many…
The Search Download feature allows you to download a list of tickets generated using the filter inside the Mailbox. The columns are defined by…
Watch this video and find out how you and your Team can save time with eDesk through automation!
